Consumer

Globally the hospitality and leisure sector is facing a volatile set of challenges and opportunities as an outcome of changing economic dynamics. The speed with which business has slowed down compared to a year ago has come as a surprise to many. In some cases, revenue per available room (RevPAR) has shown double-digit reductions. Business travel has suffered under corporate spending cuts. In this environment, extending loyalty programs has proven to be an important tactic in countering more intense price competition.

What skills are needed now?

Working intensively with firms across the hospitality and leisure sector, we have found that within the sector, management talent shares similar qualifications and competencies.

The ability to make insightful decisions about talent in the hospitality and leisure domain is today's most enduring source of competitive advantage, and also a management challenge.

How can Egon Zehnder International support the hospitality and leisure industry?

Egon Zehnder International has developed an excellent track record in the hospitality and leisure industry across all continents. Our global Hospitality and Leisure Practice builds on extensive experience working with clients in hotels, resorts, cruise lines, casinos, cinemas, theme parks, restaurant chains, pubs and bars. We believe the common thread in these categories is about the consumer “guest” experience, which requires a high degree of operational complexity.

We have in-depth experience across all key segments of the hospitality and leisure value chain.We concentrate on helping clients develop their competitive advantage through the identification, assessment and recruitment of talented professionals with exceptional potential for the hospitality and leisure sector.

How we operate

Our ability to leverage our Global Hospitality & Leisure Practice, which includes consultants with primary expertise in the industry, enables us to assemble a global team that assures our clients of the best possible solution.

Over the past 5 years, we have completed more than 150 searches, working with clients on senior general management positions as well as on specific mandates in operations, finance & controlling, marketing & sales and human resources. Our client base is international and our searches have a very strong cross-border element.