Redefining Healthcare Leadership

Case Studies

Pharmaceuticals & Biotechnology

Consumer Centricity Cases

Consumers at the Center

A Life Sciences Company Reaches Across Industry Lines to Find a Consumer-Focused Executive

Situation

In the rapidly evolving world of healthcare, one company in particular has made the clear and strong statement that consumer needs are at the center of its business strategy. This $35 billion multinational healthcare organization focuses on consumer health, diabetes care, human vaccines, and innovative drugs. As a reflection of its patient-centered strategy, the company recently sought to appoint an executive as its Global Head of Market Analytics and Customer Insights. This executive would be charged with building a team that would leverage data, consumer research, and healthcare trends to help catalyze consumer-centric initiatives across the organization.

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Product Innovation Cases

Transcending Boundaries

Finding a Neuroscience Leader for China’s Growing Pharmaceutical and Healthcare Marketplace

Situation

A multinational healthcare company was seeking a highly specialized leader to drive its neuroscience business in China. The $40 billion company researches, develops, and manufactures a wide range of innovative pharmaceuticals, vaccines, and consumer healthcare products. Having invested more than $500 million on research and development in China, the client is one of that country’s largest pharmaceutical companies. To secure its domestic market prominence and extend its successes, the organization sought a new executive to run its neuroscience business in China. The new executive needed to be a Chinese national fluent in English as well as a neuroscientist with experience in leading a research organization. Critically, the executive needed to embody the ethical qualities required to lead a research organization as well as the ability to manage a business unit.

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Product Innovation Cases

Bridging Leadership and Research for Business Success

A Global Pharmaceutical Business Builds Its Research and Talent Pipeline

Situation

An international healthcare diagnostics and pharmaceutical company with more than $42 billion in sales was seeking a research and development leader who would be expected to drive existing initiatives and to hire the best researchers in the world, which senior management and the board of directors considered essential to the organization’s long-term success. So, while stellar research credentials were critical, the ideal candidate also had to be a proven leader with the skills and dynamism to attract marquee talent to the company’s mission.

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Medical Technology

Consumer Centricity Cases

It’s All About the Consumer

Why Making Medical Technology More Human Is Good for Business

Situation

One of the world’s leading developers and manufacturers of innovative medical devices for the treatment of chronic disease wanted to gain better insights into how patients interacted with the company’s products. What aspects of the patient’s experience could be improved? Should devices be overhauled to reflect the patient’s perspective? The $16 billion company believed that by answering questions like these it would continue to deliver innovative products and stay ahead of the competition. To lead this consumer-focused initiative, the company committed itself to hiring a Chief Patient Officer to provide a comprehensive and nuanced view of the patient experience. The knowledge and insights gleaned by this executive would inform and improve everything from marketing to product development and from operations to corporate strategy

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Data & Technology Insight Cases

User Experience Comes to Healthcare

Software Engineering Drives Integrated Diabetes Solutions

Situation

One of the world’s most recognized names in medical-technology solutions for diabetes therapy and management wanted to rethink its business. The $16 billion maker of insulin pumps, glucose monitoring systems, and therapy management software made a strategic decision to emphasize user-interface design and software-system integration in order to coordinate the many components of diabetes care. To help drive this transformation, the client wanted to hire a Senior Director of Software Engineering to oversee software development, web-based interdevice communication, and the creation of user-friendly applications and tools. The company’s senior leadership was particularly interested in identifying skilled candidates from non-health-related software companies and from companies known for strong user-interface solutions.

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Technology & Communications

Data & Technology Insight Cases

Health High Tech

A Wireless Technology Pioneer Rethinks Health Solutions

Situation

In the midst of the digital transformation sweeping through the world of health is a $25 billion wireless technology giant. This company’s platforms will power a future in which consumers are seamlessly connected with doctors, medical device companies, and any other individual or organization in the health and wellness spectrum. Increased connectivity between consumers and healthcare providers will have a profound impact on improving care while eliminating many kinds of costly office visits and hospital stays. The company’s leadership team was looking for an experienced Vice President of Operations to integrate the activities of this rapidly growing business unit with the organization’s established engineering and customer service teams as well as its trusted outside partners.

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Healthcare Services

Consumer Centricity Cases

Going Global

A Storied American Healthcare Benefits Company Looks to Extend Its Reach

Situation

One of the world’s largest healthcare benefits companies was looking for innovative leadership to help it take the success of its U.S. government segment and apply it to its international products and services group. The government segment of the 150-year-old company was a long-term administrator of Medicare, Medicaid, and other government-sponsored health plans, and the company believed it could leverage its experience with technology, population health, and government health plans in other countries. In a bid to drive innovation internally, the company also was acquiring a range of startups to help it rapidly improve its consumer engagement, and it was concerned about integrating these organizations into existing lines of business.

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Consumer & Retail

C-Suite & Board Cases

Leading a Transformation

A Multichannel Retailer Looks to Build Its Business Holistically

Situation

A $1.2 billion multichannel specialty retailer was in the midst of a transformation, evolving from a trusted supplier of nutritional products to a full-spectrum holistic health and wellness enterprise. After the CEO announced his retirement, the board of directors sought a new executive who would complete this transformation and take the company to even higher levels of success. This individual would need an extensive background in working with trusted brands and expanding their reach; deep experience managing change, both internally with employees and externally with consumers; and possess the leadership skills required to bring the company’s 4,500 health-enthusiast employees along for the journey.

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