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Telecoms: how to be a transformative leader
connected planet
Against a background of radical change, what are the critical competencies required by telecom executives to successfully lead transformation, asks Laura Lee Gentry, a consultant at Egon Zehnder International, Atlanta, in a blog contribution to the connected planet website? In her view, market knowledge (or true customer insight), strategic, change and team leadership, as well as making smart people decisions are all vital skills. Gentry also sees a major shift towards a culture of collaboration and customer-led learning in which success is measured in terms of service- and customer-focus.
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