The best supply chains appear to be complex, precise machines with millions of moving parts that mesh efficiently and function flawlessly. In fact, the supply chain not only appears to be a machine, but also heavily employs machinery — from the humble forklift to various transportation vehicles to the most sophisticated communications and information technology. But a focus on mechanics, literal or figurative, misses what has become the critical differentiator in supply chain performance today: leadership. Having the right leaders in place with the key skills and competencies required to transform the supply chain into a real difference-maker for revenues and profits has become the number one factor that sets top supply chain performers apart from the competition.
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