Knowledge
Banking's New Normal: Is Your Team Ready?
No matter what turn the economy takes in the year ahead, banks face a dramatically changed world—more regulation, fee restrictions, capital requirements and an end to outsized returns. That's the new normal and, as bank leaders are acutely aware, it means significantly reduced return on equity for a long time to come. The question is not how to get back to the good times, but how to move institutions forward under these vastly changed circumstances.
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Winning the BPO Leadership Challenge
Economic uncertainty, increased competition, and the erosion of labor arbitrage are dramatically changing the game for Business Process Outsourcing providers. To continue to grow profitably, providers must find ways to deliver higher-value services to their clients, to move up the client’s value chain, and join the client in focusing on the end customer. Executing these ambitious strategies will require talented leaders with some highly specific — and hard-to-find — leadership competencies.
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