Industrial

Economic uncertainty, increased competition, and the erosion of labor arbitrage are dramatically changing the game for Business Process Outsourcing providers. To continue to grow profitably, providers must find ways to deliver higher-value services to their clients, to move up the client’s value chain, and join the client in focusing on the end customer. Executing these ambitious strategies will require talented leaders with some highly specific — and hard-to-find — leadership competencies.

While the energy sector is right to focus on “the big crew change” – the race to replace broad swaths of its aging workforce – an equally compelling challenge looms in the executive suite. Energy companies must prepare a new generation of top executives to lead in a world that grows more complex by the day.