Caroline Lombardi, based in Miami, leads executive search, board placements and leadership advisory in Consumer Services covering B2C clients across retail, eCommerce, travel, hospitality, entertainment and more. Caroline has a particular specialization in Customer Experience, advising clients on how to bring the customer front and center in leadership roles with broad expertise ranging from call center leadership to digital customer experience to omnichannel Chief Customer Officers.
The right person in the right job has the potential to transform everything: the company, the industry, the economy and, most importantly, lives.
Before joining Egon Zehnder, Caroline was with Carnival Cruise Line, where she led guest experience, innovation and operations. Previously, she managed global brand strategy, licensing and product development for private label brands at Toys “R” Us. That was preceded by the role of Vice President at big BOING, a brand strategy and innovation consultancy. Earlier, Caroline managed movie marketing campaigns for MGM Studios. She began her career as a real estate financial analyst at Arthur Andersen.
Caroline earned a BBA in marketing and finance from the University of Miami and an MBA from Harvard Business School. She loves spending time with her husband and two children, who are all teaching her to speak Italian. She is an avid equestrian and enjoys tennis, skiing and traveling.
