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Caroline Lombardi

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+1 305 569 1000

Caroline Lombardi, based in Miami, is active in Egon Zehnder’s Services and Consumer Practices. She applies her extensive hands-on industry leadership across customer experience, operations, marketing and innovation to counsel clients looking to drive growth, grow customer satisfaction and increase brand loyalty. Caroline has a particular specialization in Chief Customer Officer roles as well as CEO, COO and CMO roles.

The right person in the right job has the potential to transform everything: the company, the industry, the economy and, most importantly, lives.

Before joining Egon Zehnder, Caroline was with Carnival Cruise Line, where she developed and led all youth, family, and sports experiences and operations. Previously, she managed global brand strategy and product development for private label brands at Toys “R” Us. That was preceded by the role of Vice President at big BOING, a brand strategy and innovation consultancy. Earlier, Caroline managed movie marketing campaigns for MGM Studios. She began her career as a real estate analyst at Arthur Andersen.

Caroline earned a BBA in marketing and finance from the University of Miami and an MBA from Harvard Business School. She loves spending time with her husband and two children, who are all teaching her to speak Italian. She is an avid equestrian and enjoys tennis, skiing, and traveling.

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Thought Leadership

Thought Leadership by Caroline Lombardi

Move Over, Customer Experience

Move Over, Customer Experience

We’re in a new era. Our leaders must think beyond customer experience and focus on total Human Experience, which takes into account both employees… Read more

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