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Caroline Lombardi

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+1 305 569 1000

Caroline Lombardi, based in Miami, leads the US Hospitality and Leisure Practice. She serves clients through executive search, board placements and leadership advisory across hospitality, leisure, retail, eCommerce and entertainment industries. Caroline has a particular specialization in Customer Experience (CXO and CCO), advising clients on how to bring the customer front and center in leadership roles with broad expertise ranging from call center leadership to digital customer experience to omnichannel Chief Customer Officers. She also leads CEO, COO and CMO mandates for clients ranging from high growth start-ups to Fortune 50 companies.

The right person in the right job has the potential to transform everything: the company, the industry, the economy and, most importantly, lives.

Before joining Egon Zehnder, Caroline was with Carnival Cruise Line, where she led guest experience, innovation and operations. Previously, she managed global brand strategy, licensing and product development for private label brands at Toys “R” Us. That was preceded by the role of Vice President at big BOING, a brand strategy and innovation consultancy. Earlier, Caroline managed movie marketing campaigns for MGM Studios. She began her career as a real estate financial analyst at Arthur Andersen.

Caroline earned a BBA in marketing and finance from the University of Miami and an MBA from Harvard Business School. She loves spending time with her husband and two children, who are all teaching her to speak Italian. She is an avid equestrian and enjoys tennis, skiing and traveling.

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Thought Leadership

Thought Leadership by Caroline Lombardi

Move Over, Customer Experience

Move Over, Customer Experience

We’re in a new era. Our leaders must think beyond customer experience and focus on total Human Experience, which takes into account both employees… Read more

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