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Business Services

For much of the past two decades, business services firms have helped organizations by allowing them to focus on their core business and outsource much of the rest. But now, these firms’ own business model is in the midst of upheaval. New technologies are eroding the competitive advantage that business services firms could once command through sheer size. Fast-moving competitors have entered the arena, as have private equity firms, who are making acquisitions in the expectation of cutting costs and improving efficiencies. This new world is about more than replacing call centers with apps; it requires new ways of thinking about leveraging data to solve customer needs before they arise.

At Egon Zehnder, our Business Services Practice works with facilities management firms, engineering firms, business process outsourcing firms, and others to help redesign leadership roles, optimize organizational structure, and build teams that can drive culture change across tens of thousands of employees. Our consultants, many of whom previously held operating roles within the industry, work closely with our counterparts in Technology, Digital, Supply Chain, and other practices to find leaders able to jump-start transformation. We look forward to helping you find the right leadership solutions in this time of uncertainty.

Find a Consultant

Angel Gallinal

Angel Gallinal

Miami

Angel V. Gallinal, based in Miami, draws on 17 years of experience as an advisor to companies seeking to attract, develop…

Roger Aguirre

Roger Aguirre

Houston

Roger Aguirre is a member of the Energy and CleanTech group in Egon Zehnder’s Industrial Practice. Based in Houston, he has deep expertise in oilfield…

David Ain

David Ain

Toronto

David Ain, based in Toronto, focuses on C-suite and board succession, search, and assessment. He works extensively for large and midmarket Canadian…

Jennifer Dewar Thomas

Jennifer Dewar Thomas

Toronto

Jennifer Dewar Thomas, based in Toronto, leads Egon Zehnder’s Financial Services Practice in Canada. She is an expert in CEO succession and C-suite…

Benoît-Carl Coulombe

Benoît-Carl Coulombe

Montreal, Toronto

Benoît-Carl Coulombe, based in Montreal, plays key roles in Egon Zehnder’s Financial Officers and Financial Services practices while also working…

Raymond Bassoulet

Raymond Bassoulet

Paris, Lyon

Raymond Bassoulet is Egon Zehnder’s office leader in Paris and led Egon Zehnder’s global Services Practice from 2004 to 2012. He has deep expertise in…

Joost Maes

Joost Maes

Brussels, Luxembourg

Joost Maes, based in Brussels and Luxembourg, founded and leads Egon Zehnder’s Legal, Regulatory & Compliance Practice. He is also active in the…

Hanns Goeldel

Hanns Goeldel

Hamburg

Hanns Goeldel is Egon Zehnder’s Managing Partner for Germany. He specializes in CFO searches for stock-market-listed companies, family businesses…

Marc Daleiden

Marc Daleiden

Frankfurt

Local Lead

Marc Daleiden, based in Frankfurt, is active in Egon Zehnder’s Services Practice. He is a trusted talent and leadership advisor specializing in…

Marc Erzberger

Marc Erzberger

Geneva

Marc Erzberger, Egon Zehnder’s office leader in Geneva, is a trusted advisor to companies in the consumer, commodities, private equity…

Natalia Filchakova

Natalia Filchakova

Geneva

Natalia Filchakova, based in Geneva, is active in Egon Zehnder’s Sustainability and Chemical and Process Industries practices with particular focuses…

Sandra Stegmann

Sandra Stegmann

Stuttgart

Based in Stuttgart, Sandra Stegmann leads Egon Zehnder’s Technology and Communications Practice in Germany, Austria and Switzerland.

Johan Saarm

Johan Saarm

Stockholm

Johan Saarm is active in Egon Zehnder’s Executive Assessment and Development Practice. Based in Stockholm…

Christoph Wahl

Christoph Wahl

Berlin

Christoph Wahl leads Egon Zehnder’s Global Services Practice. Based in Berlin, he is a trusted advisor to organizations from a number of industries…

Aurelio Regina

Aurelio Regina

Rome

Aurelio Regina has spent much of his career advising senior leaders in communications, public affairs, and investor relations. Based in Egon Zehnder’s…

Ângela Pêgas

Ângela Pêgas

São Paulo

Ângela Pêgas, based in São Paulo, leads Egon Zehnder’s Services Practice in Latin America and coleads the Board Consulting Practice in Brazil…

Thought Leadership on Business Services

What Brought Us Here Won't Get Us There

What Brought Us Here Won't Get Us There

Services

Amidst eroding margins and predatory competition, legacy business models are under pressure – and so are industry leaders. Read more

Understanding How to Lead Innovation: A New Model for a Transforming World

Understanding How to Lead Innovation: A New Model for a Transforming World

Executive Search

It should not be controversial to say that all organizations must be capable of some degree of innovation. Read more

A New Leadership Paradigm for Successful Organizational Transformation

A New Leadership Paradigm for Successful Organizational Transformation

Today, virtually every organization is having to rethink how it adds value, meets the evolving expectations of customers and remains relevant in a world… Read more

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