Close filter
Industries

Business Services

For much of the past two decades, business services firms have helped organizations by allowing them to focus on their core business and outsource much of the rest. But now, these firms’ own business model is in the midst of upheaval. New technologies are eroding the competitive advantage that business services firms could once command through sheer size. Fast-moving competitors have entered the arena, as have private equity firms, who are making acquisitions in the expectation of cutting costs and improving efficiencies. This new world is about more than replacing call centers with apps; it requires new ways of thinking about leveraging data to solve customer needs before they arise.

At Egon Zehnder, our Business Services Practice works with facilities management firms, engineering firms, business process outsourcing firms, and others to help redesign leadership roles, optimize organizational structure, and build teams that can drive culture change across tens of thousands of employees. Our consultants, many of whom previously held operating roles within the industry, work closely with our counterparts in Technology, Digital, Supply Chain, and other practices to find leaders able to jump-start transformation. We look forward to helping you find the right leadership solutions in this time of uncertainty.


Business Services Consultants

Katharina Stein

Katharina Stein

London

Global Lead

Katharina Stein, based in London, is active in Egon Zehnder’s Industrial, Business Services and Private Capital practices. She is a valued advisor to… Read more

Marc Daleiden

Marc Daleiden

Frankfurt

Global Lead

Marc Daleiden, based in Frankfurt, is active in Egon Zehnder’s Services Practice. He is a trusted talent and leadership advisor specializing in… Read more

Justin Casazza

Justin Casazza

Chicago Office Leader, Minneapolis

Justin Casazza is Managing Partner of Egon Zehnder’s Chicago Office and co-leader of the firm’s Business Services Practice globally. He works across… Read more

Max Penning

Max Penning

Chicago

Based in Chicago, Max Penning is active in Egon Zehnder’s Industrial, Services, and Private Capital practices. He is a strategic advisor to global… Read more

Maggie Steenland

Maggie Steenland

Dallas

Based in Dallas, Maggie Steenland is active in Egon Zehnder’s Services Practice leveraging experience in travel and transportation, media, and… Read more

Roger Aguirre

Roger Aguirre

Houston

Roger Aguirre is a member of the Energy and CleanTech group in Egon Zehnder’s Industrial Practice. Based in Houston, he has deep expertise in oilfield… Read more

Kevin Kornoelje

Kevin Kornoelje

Los Angeles Office Leader

Kevin Kornoelje co-leads Egon Zehnder’s Business Services Practice in the United States and leads the Firm’s Los Angeles office. His deep expertise in… Read more

David Ain

David Ain

Toronto Office Leader, Montreal Office Leader

David Ain is the Managing Partner for Egon Zehnder in Canada and leads the firm's Private Capital Practice in the country. Read more

Jennifer Dewar Thomas

Jennifer Dewar Thomas

Toronto

Jennifer Dewar Thomas, based in Toronto, leads Egon Zehnder’s Financial Services Practice in Canada. She is an expert in CEO succession and C-suite… Read more

Benoît-Carl Coulombe

Benoît-Carl Coulombe

Montreal, Toronto

Benoît-Carl Coulombe, based in Montreal, is a core member of our Global CFO Practice Group and spends much of his time recruiting CFOs and other… Read more

Anthony Cavanough

Anthony Cavanough

London

Anthony Cavanough, based in London, leads executive search and leadership advisory projects in the Services sector and for Private Equity backed… Read more

Magali Soulier

Magali Soulier

Paris

Based in Paris, Magali Soulier is an active member of Egon Zehnder’s Services and Technology & Communications practices. Read more

Hanns Goeldel

Hanns Goeldel

Hamburg

Hanns Goeldel is Egon Zehnder’s Managing Partner for Germany. He specializes in CFO searches for stock-market-listed companies, family businesses… Read more

Marc Erzberger

Marc Erzberger

Geneva

Marc Erzberger, is a trusted advisor to companies in the global consumer and commodities sectors. He works with public companies… Read more

Johan Saarm

Johan Saarm

Stockholm, Malmö

Johan Saarm is active in Egon Zehnder’s Executive Assessment and Development Practice. Based in Stockholm… Read more

Natalia Filchakova

Natalia Filchakova

Zurich

Based in Zurich, Natalia is a core member of the Firm’s Industrial and Leadership Advisory practices. Drawing on her passion for innovation… Read more


Thought Leadership | Business Services

Read more insights
What Brought Us Here Won't Get Us There

What Brought Us Here Won't Get Us There

Amidst eroding margins and predatory competition, legacy business models are under pressure – and so are industry leaders. Read more

A New Leadership Paradigm for Successful Organizational Transformation

A New Leadership Paradigm for Successful Organizational Transformation

Today, virtually every organization is having to rethink how it adds value, meets the evolving expectations of customers and remains relevant in a world… Read more

Changing language
Close icon

You are switching to an alternate language version of the Egon Zehnder website. The page you are currently on does not have a translated version. If you continue, you will be taken to the alternate language home page.

Continue to the website

Back to top