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Business Services

For much of the past two decades, business services firms have helped organizations by allowing them to focus on their core business and outsource much of the rest. But now, these firms’ own business model is in the midst of upheaval. New technologies are eroding the competitive advantage that business services firms could once command through sheer size. Fast-moving competitors have entered the arena, as have private equity firms, who are making acquisitions in the expectation of cutting costs and improving efficiencies. This new world is about more than replacing call centers with apps; it requires new ways of thinking about leveraging data to solve customer needs before they arise.

At Egon Zehnder, our Business Services Practice works with facilities management firms, engineering firms, business process outsourcing firms, and others to help redesign leadership roles, optimize organizational structure, and build teams that can drive culture change across tens of thousands of employees. Our consultants, many of whom previously held operating roles within the industry, work closely with our counterparts in Technology, Digital, Supply Chain, and other practices to find leaders able to jump-start transformation. We look forward to helping you find the right leadership solutions in this time of uncertainty.

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Business Services Consultants

Justin Casazza

Justin Casazza

Chicago

Global Lead

Justin Casazza is Managing Partner of Egon Zehnder’s Chicago Office and co-leader of the firm’s Business Services Practice globally. He works across… Read more

Marc Daleiden

Marc Daleiden

Frankfurt

Global Lead

Marc Daleiden, based in Frankfurt, is active in Egon Zehnder’s Services Practice. He is a trusted talent and leadership advisor specializing in… Read more

Max Penning

Max Penning

Chicago

Based in Chicago, Max Penning is active in Egon Zehnder’s Industrial, Services, and Private Equity practices. He is a strategic advisor to global… Read more

Roger Aguirre

Roger Aguirre

Houston

Roger Aguirre is a member of the Energy and CleanTech group in Egon Zehnder’s Industrial Practice. Based in Houston, he has deep expertise in oilfield… Read more

Kevin Kornoelje

Kevin Kornoelje

Los Angeles

Kevin Kornoelje co-leads Egon Zehnder’s Services Practice in the United States and leads the Firm’s Los Angeles office. His deep expertise in supply… Read more

Jennifer Dewar Thomas

Jennifer Dewar Thomas

Toronto

Jennifer Dewar Thomas, based in Toronto, leads Egon Zehnder’s Financial Services Practice in Canada. She is an expert in CEO succession and C-suite… Read more

David Ain

David Ain

Toronto

David Ain, based in Toronto, leads Egon Zehnder’s Private Equity Practice in Canada and focuses on C-suite and board succession including search… Read more

Benoît-Carl Coulombe

Benoît-Carl Coulombe

Montreal, Toronto

Benoît-Carl Coulombe, based in Montreal, plays key roles in Egon Zehnder’s Financial Officers and Financial Services practices while also working… Read more

Anthony Cavanough

Anthony Cavanough

London

Anthony Cavanough, based in London, leads executive search and leadership assessment, development and advisory projects for a wide range of… Read more

Raymond Bassoulet

Raymond Bassoulet

Paris, Barcelona, Madrid, Lisbon

Raymond Bassoulet is the current head of Egon Zehnder Iberian Region (Barcelona, Lisbon… Read more

Joost Maes

Joost Maes

Brussels

Joost Maes, based in Brussels, founded and lead until recently Egon Zehnder’s Legal, Regulatory & Compliance Practice. Joost has held various… Read more

Hanns Goeldel

Hanns Goeldel

Hamburg

Hanns Goeldel is Egon Zehnder’s Managing Partner for Germany. He specializes in CFO searches for stock-market-listed companies, family businesses… Read more

Marc Erzberger

Marc Erzberger

Geneva

Marc Erzberger, Egon Zehnder’s office leader in Geneva, is a trusted advisor to companies in the consumer, commodities, private equity… Read more

Natalia Filchakova

Natalia Filchakova

Geneva

Natalia Filchakova, based in Geneva, is active in Egon Zehnder’s Industrial and Leadership Advisory practices. She works with publicly traded and… Read more

Johan Saarm

Johan Saarm

Stockholm, Malmö

Johan Saarm is active in Egon Zehnder’s Executive Assessment and Development Practice. Based in Stockholm… Read more

Christoph Wahl

Christoph Wahl

Berlin

Christoph Wahl leads Egon Zehnder’s Global Services Practice. Based in Berlin, he is a trusted advisor to organizations from a number of industries… Read more


Thought Leadership | Business Services

What Brought Us Here Won't Get Us There

What Brought Us Here Won't Get Us There

Amidst eroding margins and predatory competition, legacy business models are under pressure – and so are industry leaders. Read more

A New Leadership Paradigm for Successful Organizational Transformation

A New Leadership Paradigm for Successful Organizational Transformation

Today, virtually every organization is having to rethink how it adds value, meets the evolving expectations of customers and remains relevant in a world… Read more

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