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Business Services

For much of the past two decades, business services firms have helped organizations by allowing them to focus on their core business and outsource much of the rest. But now, these firms’ own business model is in the midst of upheaval. New technologies are eroding the competitive advantage that business services firms could once command through sheer size. Fast-moving competitors have entered the arena, as have private equity firms, who are making acquisitions in the expectation of cutting costs and improving efficiencies. This new world is about more than replacing call centers with apps; it requires new ways of thinking about leveraging data to solve customer needs before they arise.

At Egon Zehnder, our Business Services Practice works with facilities management firms, engineering firms, business process outsourcing firms, and others to help redesign leadership roles, optimize organizational structure, and build teams that can drive culture change across tens of thousands of employees. Our consultants, many of whom previously held operating roles within the industry, work closely with our counterparts in Technology, Digital, Supply Chain, and other practices to find leaders able to jump-start transformation. We look forward to helping you find the right leadership solutions in this time of uncertainty.

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Business Services Consultants

Justin Casazza

Justin Casazza

Chicago

Global Lead

Justin Casazza, based in Chicago, leads Egon Zehnder’s U.S. Services Practice, as well as the firm’s Business Services Practice globally. Read more

Marc Daleiden

Marc Daleiden

Frankfurt

Global Lead

Marc Daleiden, based in Frankfurt, is active in Egon Zehnder’s Services Practice. He is a trusted talent and leadership advisor specializing in… Read more

Roger Aguirre

Roger Aguirre

Houston

Roger Aguirre is a member of the Energy and CleanTech group in Egon Zehnder’s Industrial Practice. Based in Houston, he has deep expertise in oilfield… Read more

Kevin Kornoelje

Kevin Kornoelje

Los Angeles

Kevin Kornoelje co-leads Egon Zehnder’s Services Practice in the United States and leads the Firm’s Los Angeles office. His deep expertise in supply… Read more

Jennifer Dewar Thomas

Jennifer Dewar Thomas

Toronto

Jennifer Dewar Thomas, based in Toronto, leads Egon Zehnder’s Financial Services Practice in Canada. She is an expert in CEO succession and C-suite… Read more

David Ain

David Ain

Toronto

David Ain, based in Toronto, leads Egon Zehnder’s Private Equity Practice in Canada and focuses on C-suite and board succession including search… Read more

Benoît-Carl Coulombe

Benoît-Carl Coulombe

Montreal, Toronto

Benoît-Carl Coulombe, based in Montreal, plays key roles in Egon Zehnder’s Financial Officers and Financial Services practices while also working… Read more

Raymond Bassoulet

Raymond Bassoulet

Paris

Raymond Bassoulet has been Egon Zehnder’s office leader in Paris from 2012 to 2019 and led Egon Zehnder’s global Services Practice from 2004 to 2012.… Read more

Joost Maes

Joost Maes

Brussels, Luxembourg

Joost Maes, based in Brussels and Luxembourg, founded and leads Egon Zehnder’s Legal, Regulatory & Compliance Practice. He is also active in the… Read more

Hanns Goeldel

Hanns Goeldel

Hamburg

Hanns Goeldel is Egon Zehnder’s Managing Partner for Germany. He specializes in CFO searches for stock-market-listed companies, family businesses… Read more

Marc Erzberger

Marc Erzberger

Geneva

Marc Erzberger, Egon Zehnder’s office leader in Geneva, is a trusted advisor to companies in the consumer, commodities, private equity… Read more

Natalia Filchakova

Natalia Filchakova

Geneva

Natalia Filchakova, based in Geneva, is active in Egon Zehnder’s Industrial and Leadership Advisory practices. She works with publicly traded and… Read more

Sandra Stegmann

Sandra Stegmann

Stuttgart

Based in Stuttgart, Sandra Stegmann leads Egon Zehnder’s Technology and Communications Practice in Germany, Austria and Switzerland. Read more

Johan Saarm

Johan Saarm

Stockholm

Johan Saarm is active in Egon Zehnder’s Executive Assessment and Development Practice. Based in Stockholm… Read more

Christoph Wahl

Christoph Wahl

Berlin

Christoph Wahl leads Egon Zehnder’s Global Services Practice. Based in Berlin, he is a trusted advisor to organizations from a number of industries… Read more

Aurelio Regina

Aurelio Regina

Rome

Aurelio Regina has spent much of his career advising senior leaders in communications, public affairs, and investor relations. Based in Egon Zehnder’s… Read more


Thought Leadership | Business Services

What Brought Us Here Won't Get Us There

What Brought Us Here Won't Get Us There

Amidst eroding margins and predatory competition, legacy business models are under pressure – and so are industry leaders. Read more

A New Leadership Paradigm for Successful Organizational Transformation

A New Leadership Paradigm for Successful Organizational Transformation

Today, virtually every organization is having to rethink how it adds value, meets the evolving expectations of customers and remains relevant in a world… Read more

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