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Business Services

For much of the past two decades, business services firms have helped organizations by allowing them to focus on their core business and outsource much of the rest. But now, these firms’ own business model is in the midst of upheaval. New technologies are eroding the competitive advantage that business services firms could once command through sheer size. Fast-moving competitors have entered the arena, as have private equity firms, who are making acquisitions in the expectation of cutting costs and improving efficiencies. This new world is about more than replacing call centers with apps; it requires new ways of thinking about leveraging data to solve customer needs before they arise.

At Egon Zehnder, our Business Services Practice works with facilities management firms, engineering firms, business process outsourcing firms, and others to help redesign leadership roles, optimize organizational structure, and build teams that can drive culture change across tens of thousands of employees. Our consultants, many of whom previously held operating roles within the industry, work closely with our counterparts in Technology, Digital, Supply Chain, and other practices to find leaders able to jump-start transformation. We look forward to helping you find the right leadership solutions in this time of uncertainty.

Find a Consultant
Justin Casazza

Justin Casazza

Chicago

Global Lead

Justin Casazza, based in Chicago, leads Egon Zehnder’s Business Services Practice globally and the firm’s U.S. Professional Services Practice.

Kevin Kornoelje

Kevin Kornoelje

Los Angeles

US Lead

Kevin Kornoelje leads Egon Zehnder’s Services Practice in the United States and is also active in the firm’s Industrial Practice.

Angel Gallinal

Angel Gallinal

Miami

Angel V. Gallinal, based in Miami, draws on 17 years of experience as an advisor to companies seeking to attract, develop, and retain C-suite talent…

Roger Aguirre

Roger Aguirre

Houston

Roger Aguirre is a member of the Energy and CleanTech group in Egon Zehnder’s Industrial Practice. Based in Houston, he has deep expertise in…

Jennifer Dewar Thomas

Jennifer Dewar Thomas

Toronto, Calgary

Jennifer Dewar Thomas, based in Toronto, leads Egon Zehnder’s Financial Services Practice in Canada. She is an expert in CEO succession and C-suite…

David Ain

David Ain

Toronto, Calgary, Montreal

David Ain, based in Toronto, focuses on C-suite and board succession, search, and assessment.

Benoît-Carl Coulombe

Benoît-Carl Coulombe

Montreal, Calgary, Toronto

Benoît-Carl Coulombe, based in Montreal, plays key roles in Egon Zehnder’s Financial Officers and Financial Services practices while also working…

Raymond Bassoulet

Raymond Bassoulet

Paris, Lyon

Raymond Bassoulet is Egon Zehnder’s office leader in Paris and led Egon Zehnder’s global Services Practice from 2004 to 2012. He has deep expertise…

Joost Maes

Joost Maes

Brussels, Luxembourg

Joost Maes, based in Brussels and Luxembourg, founded and leads Egon Zehnder’s Legal, Regulatory & Compliance Practice. He is also active in the…

Benjamin Lüpschen

Benjamin Lüpschen

Düsseldorf

Benjamin Lüpschen uses the experience he has gained with large corporations and fast-growing startups to provide a full range of talent-strategy…

Hanns Goeldel

Hanns Goeldel

Hamburg

Hanns Goeldel leads Egon Zehnder’s office in Hamburg. He specializes in CFO searches for stock-market-listed companies, family businesses, and…

Inge Berneke

Inge Berneke

Copenhagen

Inge Berneke advises international industry and services clients as well as private foundations on all aspects of talent strategy, executive search,…

Marc Daleiden

Marc Daleiden

Frankfurt

Local Lead

Based in Frankfurt, Marc Daleiden is a trusted advisor on global talent with in-depth expertise in business services, outsourcing, transportation,…

Marc Erzberger

Marc Erzberger

Geneva

Marc Erzberger, Egon Zehnder’s office leader in Geneva, is a trusted advisor to companies in the consumer, commodities, and financial services…

Sandra Stegmann

Sandra Stegmann

Stuttgart

Based in Stuttgart, Sandra Stegmann leads Egon Zehnder’s Technology and Communications Practice in Germany, Austria and Switzerland.

Johan Saarm

Johan Saarm

Stockholm

Johan Saarm is active in Egon Zehnder’s Executive Assessment and Development Practice.

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