For much of the past two decades, business services firms have helped organizations by allowing them to focus on their core business and outsource much of the rest. But now, these firms’ own business model is in the midst of upheaval. New technologies are eroding the competitive advantage that business services firms could once command through sheer size. Fast-moving competitors have entered the arena, as have private equity firms, who are making acquisitions in the expectation of cutting costs and improving efficiencies. This new world is about more than replacing call centers with apps; it requires new ways of thinking about leveraging data to solve customer needs before they arise.
At Egon Zehnder, our Business Services Practice works with facilities management firms, engineering firms, business process outsourcing firms, and others to help redesign leadership roles, optimize organizational structure, and build teams that can drive culture change across tens of thousands of employees. Our consultants, many of whom previously held operating roles within the industry, work closely with our counterparts in Technology, Digital, Supply Chain, and other practices to find leaders able to jump-start transformation. We look forward to helping you find the right leadership solutions in this time of uncertainty.