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Retail Financial Services

The business aspects of retail banking are often local in nature, even within the construct of global financial institutions. This dynamic aligns well with Egon Zehnder’s One Firm model — our worldwide reach (including 68 offices across 40 countries) combined with a highly collaborative boutique structure enables us to offer clients a local experience within the context of a large global firm.

Areas such as data analytics, for instance, warrant a global search for best-in-class executives. As the banking industry navigates the transition from brick-and-mortar branches to digital channels, sectors such as hospitality and technology, which have already honed best practices, have become appealing sources of talent. Bankers face a critical challenge in determining what form their customer’s omni-channel experience will take. Such decisions require an intimate knowledge of local market customs and preferences.

The next-generation retail banking leader clearly requires transformation skills, as well as the ability to design and execute a future-oriented strategy. Retooling will likely involve back-office cost cutting, requiring an understanding of operations, as well as experience with marketing via both traditional and new media. This leader must also be able to drive change without alienating customers.

We are well positioned to advise on your transformation across all of these dimensions. Our executive assessment, leadership development, and team effectiveness review services can help improve existing talent, while our executive search stands ready to augment any identified gaps. These services can also be bespoke; for example, we recently helped a leading bank benchmark its innovation capabilities to establish a point of departure, then designed several digital organization alternatives and assisted leadership in assessing which offered the greatest probability of success.

Because we hire exclusively from industry, our consultants possess the domain expertise to deliver insights tailored to market needs. We pride ourselves in constantly thinking about ways to help our clients’ business — with or without the mandate of a specific assignment. We invite you to experience true partnership through this unique model.

 

Find a Consultant

Gabriela Carvalho

Gabriela Carvalho

Miami

Global Lead

Gabi Carvalho, Egon Zehnder’s office leader in Miami, heads the Global Retail Financial Services Practice, focusing on payments, retail banking,…

Arnaud Tesson

Arnaud Tesson

Boston, New York

Arnaud Tesson, based in Boston, leads Egon Zehnder’s U.S. Asset Management Practice and helps clients navigate that industry’s ongoing transformation.

Eric Anderson

Eric Anderson

Atlanta, New York

Eric Anderson, based in Atlanta and New York, established and leads Egon Zehnder’s global FinTech Practice as well as the firm’s Technology Enabled…

Arun Dhingra

Arun Dhingra

Dallas

As the Managing Partner of Egon Zehnder’s Dallas office and the North American Head of Egon Zehnder’s Financial Officers practice, Arun Dhingra…

Ricardo Sunderland

Ricardo Sunderland

San Francisco

Ricardo Sunderland, based in San Francisco, focuses on the talent management needs of the financial services and technology sectors, with a…

Valerie Spriet

Valerie Spriet

Toronto, Calgary, Montreal

Valerie Spriet, based in Toronto, leads Egon Zehnder’s North American Executive Assessment and Development Practice and the Canadian Technology and…

Jennifer Thomas

Jennifer Thomas

Toronto, Calgary

Jennifer Dewar Thomas, based in Toronto, leads Egon Zehnder’s Services Practice in Canada and Professional Services Practice in North America.

Pamela Warren

Pamela Warren

Toronto, Calgary, Montreal

Pamela Warren, based in Toronto, has deep expertise in leadership best practices, CEO succession, and board recruitment and effectiveness.

Drew McFeetors

Drew McFeetors

Toronto, Calgary, Montreal

Drew McFeetors, based in Toronto, is an active member of Egon Zehnder’s Financial Services and Technology and Communications Practice.

Benoît-Carl Coulombe

Benoît-Carl Coulombe

Montreal, Calgary, Toronto

Benoît-Carl Coulombe, based in Montreal, plays key roles in Egon Zehnder’s Financial Officers and Financial Services practices while also working…

Carlos Vázquez

Carlos Vázquez

Mexico

Carlos Vázquez, based in Mexico City, leads Egon Zehnder’s Financial Tech, Private Equity, Financial Services, and Energy & CleanTech practices in…

Jodie Zimmerman Frenkiel

Jodie Zimmerman Frenkiel

Calgary, Montreal, Toronto

Jodie Zimmerman Frenkiel advises leading Canadian and global consumer, health-care, and financial services companies on leadership challenges.

Miranda Pode

Miranda Pode

London

Miranda Pode leads Egon Zehnder’s London office and the global Priority Clients Initiative for the firm’s Financial Services Practice.

Laurent de Meeûs

Laurent de Meeûs

London

Laurent de Meeûs is a trusted advisor to banks, insurance, and asset management companies. Based in London, he is active in the Egon Zehnder’s…

Luis Baon

Luis Baon

Madrid, Barcelona

Based in Madrid, Luis Baón is a trusted advisor on talent assessment, management appraisal, and leadership consulting.

Hans Horn

Hans Horn

Amsterdam

Hans Horn, based in Amsterdam, possesses deep experience across the global financial services sector and is a trusted advisor to key executives in…

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