The COVID-19 crisis is adversely affecting the whole world and the utility industry has been no exception. Nevertheless, the industry is keeping essential services such as lighting, heating, water and waste collection going for us amid the pandemic while at the same time rapidly adapting to the changing conditions. Egon Zehnder discovered in recent video panels with CEOs of global utility companies the many opportunities for transformation within the sector. Some of the new measures have changed the industry for the better, and many are here to stay.
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