Trans­for­ma­tions across the con­su­mer sector call for extra­or­di­na­rily ca­pa­ble leaders with un­com­mon vision.

Dick Patton

Dick Patton Practice Group Leader, Boston

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Consumers used to be anonymous. Companies targeted large demographic groups, differentiated by lifestyle attributes. But in the age of Big Data, the game has changed. Increasingly, the key to success is serving individual consumers whose behaviors and preferences can be known and predicted with remarkably nuanced precision. Your company’s challenge today is to make the right offer to the right consumer at the right touch point, at exactly the right point in time. And to do that, you will need to attract, retain, and develop extraordinarily capable leaders with uncommon vision.

Egon Zehnder has worked at the cutting edge of the consumer sector for more than four decades. Our focus is on strategic and often complex assignments, particularly where global knowledge and reach are key.

What sets Egon Zehnder apart?

Deep Industry Knowledge

Our work encompasses the breadth of the consumer landscape. All consultants in our Consumer Practice had significant careers in line management or consulting with consumer-intensive organizations before joining our firm, and today work as trusted advisors to great consumer companies at the highest levels. We have recruited outstanding CEOs and senior teams for a number of the world’s largest consumer companies, in some cases under exclusive global agreements. Our Practice also serves small and mid-size consumer companies, start-ups, family businesses, and private equity firms. We openly share our industry knowledge, insights, and relationships with our clients.

Specialized Expertise

Consultants in our Practice offer specialized expertise within a variety of fields: Consumer Products | Media, Entertainment & Sports | Retail, Apparel, and Luxury Goods

Functional Expertise

Our industry knowledge is complemented by expertise in all major functional areas, including human resources, marketing, IT, legal, business development, strategic planning, finance, operations, sales, supply chain IT, supply chain product development, logistics, manufacturing, research, and corporate communications.

Bold Talent Strategies

Shifts in the consumer landscape are placing new and markedly more complex demands on your leaders. Our experienced consultants help you pursue bold new talent strategies. For example, we can work closely with you to infuse your organization with strategically vital leadership competencies such as change management, strategic orientation, developing organizational capability, and customer impact. We help you make better people decisions for critical roles, systematically increase your leaders’ readiness to take on bigger challenges, build a sustainable talent pipeline, and ensure that your leadership teams have the diverse strengths required to create competitive advantage.

Comprehensive Services

As we offer you thoughtful, pragmatic counsel, we blend a range of proven capabilities to meet your exact needs. Our comprehensive services include:

Collaborative Approach

The consultants in our Practice work as your partners to assemble and develop world-class leadership teams. Referencing our globally researched benchmarks, we help you pinpoint your ideal leaders’ demonstrated leadership competencies, personality traits, and behavioral characteristics, so you can objectively benchmark internal and external candidates against the same rigorously defined standard. Significantly, we can also help you assess leadership potential – using a unique methodology that helps you anticipate how your rising leaders will perform in new and more demanding executive roles – to help you create more accurate and reliable leadership development and succession plans.

Personal, Global Search

When the candidate profile calls for external search, our consultants personally and confidentially engage their local and global relationships and Egon Zehnder colleagues to identify candidates prepared to meet your needs. All of our consultants are motivated via our equal partnership structure and fixed-fee pricing policy to work on your behalf. The power of this trusted network places the insight and resources of our entire firm at each consultant’s fingertips, making our solutions richer and more responsive, and creating tangible and enduring business impact for our clients. Your search consultants are supported by a dedicated team of researchers who simultaneously run your requirements through relevant segments of our database, which continually tracks top executive and director talent worldwide. Through this rigorous process, we closely examine candidates who demonstrate a potential match, analyzing critical incidents in their careers for insights into how they might navigate the challenges they would face in your targeted role.

Close Connections

We are in close contact with top consumer sector executives as well as great functional and technical leaders in each geography. We know who can meet your evolving needs, and how to attract them to your company. As we move deeper into conversation with interested, well-qualified candidates, we conduct interviews grounded in our sophisticated and rigorously validated leadership Competency and Potential Model. Our evaluation encompasses far more than the customary professional track record check and referencing. We methodically surface the candidate’s full range of capabilities, personal tendencies, and behavioral characteristics, gain penetrating insights into their readiness to perform in the targeted leadership role, and assess how smoothly candidates would integrate into your organization and culture.

Trust-based Negotiation

Our consultants invest personally in their relationships with candidates, gaining intimate understanding of their requirements and concerns. So as your search progresses into the hiring phase, we are thoroughly prepared to serve as problem solvers and facilitators. Our fixed-fee policy assures that we can play this vital yet sensitive role with no conflict of interest.

Accelerated Integration

Our value add does not end with a successful hire. For newly appointed senior executives, the first few weeks and months in the role are critical. They must quickly understand the organization’s culture, set the right priorities, and establish credibility with colleagues and stakeholders. Our Accelerated Integration service speeds your new executive’s journey to full impact. We start supporting executives well before “Day One” in a new role – ideally, as soon as the appointment decision is made. Working in collaboration with the hiring manager and the HR manager, we help your executive build an accurate and insightful picture of the upcoming integration challenge, making the keys to leadership success vividly clear and crafting a plan to hit the ground running. We also work personally with the welcoming leadership team as well as the executive to quickly cultivate interpersonal trust and open dialogue. Through the first 90 days, our consultants gather and distill candid feedback on the first impressions the executive is creating during the initial integration. We meet one-on-one with the executive at regular intervals – creating “islands of time” to allow them briefly to set aside all-consuming operational priorities, reflect on progress, identify and prioritize early wins, and calibrate their approach as needed.

Assured Results

We pride ourselves on the fact that most of our client relationships are long-term. We earn your loyalty by being consistently effective, energetically responsive to your needs, and tenaciously committed to your ongoing success. Our goal across all our services is to help you make better people decisions for critical roles, systematically increase your leaders’ readiness to take on bigger challenges, build a sustainable talent pipeline, and ensure that your leadership teams have the diverse strengths required to create competitive advantage.

Dick Patton

Dick Patton Practice Group Leader, Boston

See all Consultants in this Practice

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