Travel and Hospitality was one of the first industries to feel the digital revolution in full force, and yet more than 15 years later, the battle between legacy players and online travel agencies rages on. Hotel chains and cruise lines have size on their side but are still grappling with the question of how to integrate digital capabilities into the organization. Meanwhile, the online players are working to use data to anticipate the demand for new customer experiences. And both sides are trying to stay ahead of virtual reality, artificial intelligence, and other fast-moving technological advances.
Whether your organization is a legacy enterprise or a digital disruptor, the Egon Zehnder Travel and Hospitality Practice can help you assess your organization’s capacity for innovation, rethink roles and structure, and build the right leadership team. Our own industry experience reaches beyond travel and hospitality to real estate, transportation, consumer goods, and other sectors. This means we are able to bring a broad, global perspective to complex problems — and recruit and develop leaders who can import best practices from other industries and geographies. At a time when an organization’s ability to thrive is based on its ability to change, we look forward to helping you do both.