The rapid elevation of communications leadership has given many practitioners a seat at the table but has left them to fill the role without a guidebook. Looking at how the top communications spot has changed since the 1990s – and what its trajectory might look like into the next decade – shows just how extensive this change has been.
The combination of overlapping social media networks with passionate and vigilant consumers means that chief marketing officers and chief communications officers are never more than one errant tweet or unflattering video away from a crisis. But while crises generate urgency and headlines, managing a brand today is a 24/7 operation of monitoring, messaging and refinement.
Over the past 15 years, the telco industry has evolved from an infrastructure business to being a critical enabler of digital transformation. The market the telcos serve is changing radically as well.
“I wish I had known then what I know now.” That’s the frequent refrain we hear in candid conversations with a surprising number of C-level executives.